Shipping policy
Shipping Policy
At the GARDENA Store, we know time is of the essence for many irrigation projects. For that reason, we strive to get orders processed and shipped to you quickly, and to have them arrive in perfect condition.
Track My Order
When your order is accepted, we will send an order confirmation email. When your order ships, we will send a separate shipping confirmation email containing your tracking number.
If you have a registered account with us.gardena.com, you may check the status of your order online. Visit My Account, sign in, and click the Orders tab.
Don't have an account? Your tracking number is on your shipping confirmation email, or you can track it here.
Processing & Shipping Times
Orders are processed within 3–5 business days, Monday–Friday (excluding holidays). Processing time is separate from transit time. Once your order ships, delivery time depends on the carrier and method selected at checkout.
Orders placed after 12:00 PM Mountain Time begin processing the next business day. During peak season (April–July), major sale days, and holidays, processing times may be extended due to elevated order volumes. Please contact our Customer Support team if your order is delayed and you need additional information.
Order Tracking
All orders ship with tracking numbers, made available once the order ships. You should receive a shipping confirmation email shortly after dispatch. If you don't see it, check your spam/junk folder. You can also log into your account at us.gardena.com to check order status.
Free Shipping
We offer free standard shipping on most orders shipped within the 48 contiguous United States. Expedited shipping methods are not included unless otherwise noted. Orders shipping to Alaska, Hawaii, and U.S. territories are not eligible for free shipping and are charged calculated shipping rates. Some larger items may also be excluded, including:
- Large items, such as lawn mowers and leaf sweepers
- Heavy or oversized garden equipment
When free shipping is selected, it is at our (GARDENA's) discretion to choose the method of shipping. Any products not eligible for free shipping will be indicated on their respective product pages and during checkout. We reserve the right to modify these restrictions at any time.
Title & Risk of Loss
Title and risk of loss for all products pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and are not guaranteed.
Shipping Options & Restrictions
We offer the following shipping methods:
- FedEx Ground: signature may be required on orders above $500 at our discretion and is required on all orders above $1,000.
- Ground Freight: for larger orders over 150 lbs.
We ship only within the 48 contiguous United States, Alaska, Hawaii, and U.S. territories. Because our orders ship via FedEx, we cannot deliver to P.O. Boxes, parcel lockers (including USPS gopost®), or military and diplomatic (APO/FPO/DPO) addresses. Please provide a street address at checkout.
Shipping Changes
GARDENA reserves the right to change shipping and delivery methods if deemed necessary. We make no guarantee of delivery within a specific time frame, even if a specific service is selected. For larger orders, a delivery service other than those listed may be required.
Undeliverable Shipments / Return to Sender
Correct billing and shipping information is the buyer's responsibility. Please verify all information before finalizing your order.
Orders returned to us as undeliverable (e.g., bad address, unable to forward) are received back into inventory and refunded for the product total, less original shipping charges. To receive your items, please place a new order with a corrected address.
Order Cancellation
You may cancel your order directly through your account within 3 hours of placing it.
After this window, cancellation cannot be guaranteed, as orders begin moving through our automated fulfillment systems. If you need to cancel after the 3-hour window, contact Customer Support right away and we will make every effort to cancel, provided the order has not entered the shipping process.
Damaged or Incorrect Shipments
Damaged in transit: If your item arrives damaged, do not discard it until you receive written authorization from Customer Support. We require photos of both the shipping carton and the product. Once received, we will ship a replacement or issue the appropriate refund. You may also refuse delivery if damage is clearly visible. Contact us the same day so we can process a refund.
Wrong item received: If you receive an incorrect item, contact us with your order number and details. Depending on the item, we may authorize you to keep or discard it and issue a full refund, or provide a return label for the mis-shipped item at no cost to you.
Taxes
We collect and remit sales tax as required by applicable law.
Returns
Products purchased through us.gardena.com are eligible for a refund within 30 days of the original order date. Returns are accepted on a case-by-case basis and must be new, unused, and in original packaging. We reserve the right to verify the condition of all returned products before determining refund eligibility. Refunds are typically issued within 5–7 business days of inspection.
Any item returned used and/or damaged is subject to a 20% restocking fee. Items must be new and unused to qualify for a full refund.